The guest experience starts from the time someone starts thinking about booking a hotel. The first thing a hotel needs to provide to a potential guest is information.
Information about the hotel, its locations, its facilities, amenities in the room, images, virtual tours, Rates with clearly defined terms and conditions, inclusions and exclusions, things to be nearby etc. helps potential guests select the most suitable hotel and room for them.
The ability to select the type of room required, inclusions such as cancellation, wifi, breakfast etc. and the ability to pay online is basic hygiene factors now.
Instant confirmations of booking, ability to edit booking online, timely notifications etc. are also standard features in the industry.
Beyond this, sky is the limit.
Hotellauncher.com provides the hotels the ability to offer almost all the above services to their guests. We are constantly adding more features to the system to ensure the every guest has the best experience at your hotel.